退货政策
Clear & Fair Returns, Shop with Confidence We’re here for you beyond the purchase. Our return policy is part of our commitment to care, clarity, and support. Rated Excellent by thousands of pleasure seekers Click to know Dec 11, 2025 Great customer service, high quality product Product is high quality, however I did end up needing a replacement as it was partly defective. I didn’t even buy it directly from svakom so I was assuming they wouldn’t do anything. Their customer service responded quickly and to my surprise, they are sending me a brand new one without even going through the hassle of having to return my first one. Like I said, even being partly defective (vibration feature didn’t work for whatever reason) the product is very high quality. Still usable but after spending as much as I did it didn’t feel right not to contact them. Overall thanks to Svakom for being awesome and I will be buying from them again. Verified review December 11 2025 Jan 17, 2026 Replacement of an item that malfunctioned I can only say good things about this company I had a problem with anitem and it was corrected in a timely matter. Thank You so much Verified review January 16 2026 Mar 20, 2026 Customer Support I had an issue with a SVAKOM toy and the customer support handled the whole situation quick and seamlessly. I already have a replacement which works perfectly, since I received it. Very positive customer experience. Unprompted review March 4 2025 We want every purchase to feel safe and reassuring. Below is a simple overview of how our return,warranty, and refund process works. 60-Day Returns For hygiene reasons, only unopened items are eligible Click to know 2-Year Warranty Coverage for manufacturing defects and opened items Click to know Dedicated Customer Support Clear process, responsive assistance Click to know Start Your Return --> 1. Online Purchases We entertain returns within 60 days from the date of purchase. Terms and Conditions Apply. Return Policy Details: Condition: For hygiene and quality assurance reasons, items that have been opened, used, worn, damaged, or without their original packaging and tags are not eligible for return. And if you not sure whether your items can be returned or not, please directly contact our support team. We appreciate your understanding and support. No Exchanges: We cannot process exchanges due to hygiene reasons. This ensures all customers enjoy uncompromised quality and safety. Return Shipping Costs: Return shipping costs are the customer’s responsibility and are not covered by us. Warranty: All purchases, or items be opened and used, are covered under a 2-year warranty against manufacturing defects. In rare cases of faults, we offer replacements within 2 years of purchase. Refunds will be processed within approximately 7 to 10 business days after we receive your returned items. 2. Non-Refundable / Final Sale Items marked as ‘Final Sale’ on product pages are non-refundable. Excluded items include: Accessories Drawing Orders All sale products 3. International Returns Ensuring the accuracy of your shipping address is essential, as we cannot alter addresses post-shipment for security reasons. Lost or Damaged Packages: Please notify us within 24 hours of delivery at support@svakom.com for lost, stolen, or damaged items so we can claim with the carrier. If a package is stuck in transit at the same location for over 3 days, please contact us immediately. Note: Filing a claim does not guarantee reimbursement if the carrier confirms proper delivery to the correct address. To initiate return, you can write to support@svakom.com . These contents should be included in your email: 1. Full Name Your name used for the order. 2. Order Number Website orders: 5-digit order number (e.g., #12345). Other stores: screenshot, order number, or receipt. 3. Where You Bought It Store name + city, or link to the product page. 4. Purchase Date Date you placed the order. 5. Product Name Exact name from the packaging (e.g., Alex Neo 2, Cici, Erica). 6. Quantity Number of items with the issue. 7. Color Specify product color to check batch details. 8. Issue Description Briefly describe the problem. 9. Photo / Video Upload at least one image/video showing the product is unopened, unused, or unworn. 10. Serial Number(s) Provide the serial number(s) from the packaging or product. Need help with your purchase? 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