保修（换货）申请
SVAKOM Warranty Information SVAKOM Warranty Information SVAKOM Warranty Information Attention: As of May 9th, 2022 you no longer need to register your product to claim on your warranty! At SVAKOM, we stand by the quality of our products and the satisfaction they bring. That’s why all electronic products* come with a 2-year replacement warranty, along with a 10-year quality guarantee. To make the most of your coverage, we encourage you to register your product—it only takes a few minutes. How to Register Your Product Create or log in to your SVAKOM account (click the login icon at the top right corner of this site or click here ). Complete the Product Registration & Warranty Claim form at the bottom of this page. Tip: Keep your original purchase invoice and the product’s serial number (found on the packaging, usually above the barcode) handy—they’re required for warranty coverage. *Accessories such as sleeves, charging cables, lifestyle products, and any other point-of-sale (POS) items not included. Your Coverage with SVAKOM 2-Year Warranty All SVAKOM electric products include a 2-year warranty against manufacturing defects starting from the date of purchase. If your toy develops an issue within this period and your claim is eligible, we’ll replace it for you. 10-Year Quality Support We also offer a 10-year quality support starting from your purchase date. If your product shows damage or a decline in functionality after the initial 2-year warranty, you’ll receive a 50% discount on your next purchase via our official website. Important Note Our warranty and guarantee cover manufacturing defects only. They do not cover damage caused by misuse or negligence, including but not limited to: - Using non–water-based lubricants - Incorrect cleaning - Submerging non-waterproof products - Attempting to disassemble the product Please note: Coverage applies only to products purchased directly from www.svakom.com or from our official retailers (online or offline). Purchases from unauthorized sellers are not eligible. Customer review from trustpilot Need a replacement? If your product isn’t working as it should, submit a claim and we’ll take care of the rest. SUMBIT CLAIM Frequently Asked Questions How do I make a warranty claim? Log in into your SVAKOM account. Find your product and select the Request service button. Go to the login section at the top right corner of this site or click here . Where do I find the serial number for my product? The serial number can be found on your product packaging and is usually printed above the barcode. For example: I don’t have the original product packaging. Where can I find my product’s serial number? Check if the serial number is printed on your original product receipt or invoice. If you’re having difficulty locating the serial number, please contact contact our dedicated customer support team via the live chat at the bottom right of our website, or email to support@svakom.com How do I verify the warranty on my sex toys or accessories? For help, please contact our dedicated customer support team via the live chat at the bottom right of our website, or email to support@svakom.com How do I check the status of my warranty claim? To check the status of your warranty claim, login your account and claim the warranty below. Go to the login section at the top right corner of this site or click here . Before Making Your Warranty Claim Trouble with your sex toys? Let's troubleshoot: 1. Make sure your toy is fully charged using the original charging cable and a compatible power source. 2. If your product has a travel lock, ensure it is unlocked. 3. If your toy still doesn’t charge or turn on after a full charge, you may be eligible to make a warranty claim. Need help with charging or unlocking? Check your user manual—or click here to access a digital copy. 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